Frequently Asked Questions

Why is WW Smart Kitchen a healthy choice?

WW Smart Kitchen has been designed to simplify healthy eating and to guide people to make healthier food choices. Each WW Smart Kitchen box is full of fresh produce from some of the UK’s top butchers and farmers, along with Weight Watchers recipe cards, so that home cooks can create nutritionally balanced meals at home.

 

All recipes have been developed by Weight Watchers and balanced by specialist chefs, with the SmartPoints values of all meals calculated by nutritionists, to ensure that the service fits seamlessly into the Weight Watchers programme. The proven Weight Watchers SmartPoints plan guides people towards more nutritious, healthier choices, with all foods allocated a SmartPoints value based on calories, saturated fat, sugar and protein.

 

How does WW Smart Kitchen differ from other subscription-based food box services on the market?

Weight Watchers is the first weight-management brand to launch a subscription-based healthy food box service. With over five decades of experience helping people to reach their weight loss goals, Weight Watchers has created WW Smart Kitchen to help make healthy eating easier. Each box is packed full of fresh ingredients, along with Weight Watchers recipe cards with the SmartPoints values included. Recipes have been developed by Weight Watchers and balanced by specialist chefs, with all foods allocated a SmartPoints value based on calories, saturated fat, sugar and protein, ensuring that each meal fits perfectly into the Weight Watchers programme.

 

What are SmartPoints?

Weight Watchers SmartPoints plan is a simple and unique counting system based on the latest nutritional science. It nudges people towards nutritious, healthier foods so that they eat better, feel better, have more energy and lose weight. Every food and drink is allocated a SmartPoints value based on the number of calories and amount of protein, saturated fat and sugar it contains:

  • Calories establish the baseline of how many SmartPoints the food or drink is worth
  • Saturated fat and sugar increase the SmartPoints value
  • Protein lowers the SmartPoints value

When joining Weight Watchers, each member is given a personal SmartPoints budget to spend. The allowance is made up of a daily and weekly allowance, based on age, gender, height and weight. If members stick to their budget they could lose up to 2lb a week. Most fruits and vegetables have a SmartPoints value of zero, so they can be added to meals and snacks throughout the day.

 

How does WW Smart Kitchen fit into the Weight Watchers plan?

All WW Smart Kitchen recipes are developed by Weight Watchers and balanced by specialist chefs to fit within the programme. All members need to do is choose which WW Smart Kitchen meal they’re planning to cook that day, then take the SmartPoints value off their daily allowance, using what’s left for remaining meals and snacks.

 

Can I lose weight just from buying WW Smart Kitchen boxes?

In order to achieve the best results, you are encouraged to enjoy your daily WW Smart Kitchen meal as part of a healthy and balanced diet.

 

WW Smart Kitchen has been designed to fit within the Weight Watchers programme, with the SmartPoints values of all meals calculated by nutritionists. When joining Weight Watchers, each member is given a personal SmartPoints budget to spend. The allowance is made up of a daily and weekly allowance, based on age, gender, height and weight. If they stick to their SmartPoints budget they could lose up to 2lb a week.

 

I am not a Weight Watchers member, can I still buy the box?

Yes. The WW Smart Kitchen boxes are designed to appeal to anyone who loves fresh, healthy food. WW Smart Kitchen boxes are available in a variety of sizes and options, from a two-person box, to a four-person box, with an option of three days or five days’ worth of recipes and produce.

 

I am not a Weight Watchers member, how do I join?

Visit www.weightwatchers.co.uk for the latest joining offers and to find a nearest meeting.

 

MEALS

 

Can I choose my meals?

Once you have signed up to receive your WW Smart Kitchen subscription, you will be emailed weekly to remind you what is included in your next delivery box. While you are not able to amend the recipes that are in your box each week, you will be able to place your subscription on hold for any particular week or change to an alternative box if you prefer. This needs to be done within the amendment period.

 

Can I see my meals and what's coming up?

You can check out the following week’s meal plan online via your account. Here, you can get excited about the tasty meals you will be cooking ahead of time, and you can also ensure that you have the essentials that you need in your fridge or cupboard to fully prepare the meals.

 

Do you offer an option for vegetarians?

Yes. We will be offering a Vegetarian Box. This will be available from February 13th 2017.

 

Do you offer boxes for people with special dietary requirements?

While WW Smart Kitchen does not currently offer boxes for people with special dietary requirements, the brand is looking to expand the product range in the future. At present, you can subscribe to the WW Smart Kitchen Classic Box, with the WW Smart Kitchen Vegetarian Box set to launch in February 2017. You are encouraged to check suitability for your dietary preferences before ordering

 

I follow a gluten-free / dairy free / vegetarian diet, are the boxes suitable for me?

As new recipes are featured each week, you are encouraged to check suitability for your dietary preferences before ordering. While you are not able to amend the recipes that are in your box each week, you will be able to place your subscription on hold for any particular week or change to an alternative box if you prefer.

 

What ingredients am I expected to have to enable me to fully create the dishes?

The essential ingredients are: Calorie controlled cooking spray; Salt; Pepper; Olive Oil; Low Fat Spread; Sugar; Skimmed Milk; Eggs; Plain Flour; Sunflower Oil; Vegetable Oil.

 

Do you offer plans for singles?

At present the WW Smart Kitchen service offers a two-person box, or a four-person box, with an option of three days’ or five days’ worth of recipes and produce. Single person household customers may choose to select the 3-meal plan for 2 people or split meals out once cooked and either enjoy for lunch the next day or freeze them.

 

Do you offer breakfast, lunch or dessert options?

WW Smart Kitchen offers main meals which could be eaten for lunch or dinner. At this stage, we do not offer breakfast or dessert options but stay tuned as we begin to add more recipes to our collection. Alternatively, sign up to Weight Watchers for hundreds of tasty recipes and meal inspiration. 

  

Do you provide nutritional information?

Yes. WW Smart Kitchen has designed the recipe cards to ensure that you have all the information you need to not only cook and create the dishes, but to also monitor your intake and to calculate your daily SmartPoints. The nutritional information can be found on the reverse side of the recipe card, along with SmartPoints per serving and calories per portion. Some recipe cards also have helpful tips on how to make it a Weight Watchers ‘No Count’ recipe.

 

What is Weight Watchers No Count?

 

With the Weight Watchers No Count approach, you are encouraged to focus your eating on a list of healthy foods that have been identified by Weight Watchers. As long as you stick to these foods you don't have to weigh, measure or count them. These foods come from every food group and the basics are likely found in your cupboards and fridge already. Members also get 2 tsp of healthy oil a day - olive, sunflower, safflower, rapeseed or flaxseed – and do not need to count the SmartPoints for these. With No Count, members have a weekly SmartPoints allowance that they can spend on foods that aren't on the No Count list – for example, a glass of wine or a bag of crisps.

 

Will the groceries stay fresh for a week?

The WW Smart Kitchen team has scoured the fields to source the freshest ingredients from local suppliers and producers. Using an effective buy-to-order model to ensure optimum freshness, the insulated temperature-controlled boxes are sent out for delivery to our customer’s, the day the ingredients arrive from the producer, rather than languishing on supermarket shelves or in storage depots. Customers are encouraged to refrigerate their box as soon as is possible to honour shelf life.

 

Where are the ingredients sourced?

Each WW Smart Kitchen box includes fresh food and locally sourced produce from some of the UK’s top butchers and farmers.

 

Suppliers include:

  • Meat: Our local British butchers deliver top quality, hand trimmed artisan meats to the table. Sourcing from Lancashire village farms, they are able to produce the finest quality chicken, beef, lamb and pork the market has to offer
  • Vegetables: Sharrocks pick, prepare and pack their products rapidly, allowing as much of their original nutritional value and delicious freshness to be savored for customers to enjoy. Utilising every ounce of knowledge, experience, and expertise, Sharrocks ensure that great care is taken when selecting only the finest, seasonal produce, to guarantee quality fruit and vegetables at its best
  • Seafood: Nestled in prime spot on the docks of Fleetwood, My Fish Ltd. stands with over 200 years of invaluable knowledge and experience in the fish and seafood industry. Hooking seasonal fish, morning, noon and night, My Fish Ltd. has the highest caliber of specialists working around the clock to source excellence that can be brought straight to customers

 

Are the boxes organic?

Suppliers source organic produce, where possible. However, not all produce is certified organic.

 

PRICING

 

How much will I be charged for my WW Smart Kitchen box?

Classic Box

  • 2 Person Box: 2 People - 3 Meals = £35.00 (free delivery)
  • 2 Person Box: 2 People - 5 Meals = £50.00 (free delivery)
  • Family Box: 4 People - 3 Meals = £55.00 (free delivery)
  • Family Box: 4 People - 5 Meals = £75.00 (free delivery)

 

Vegetarian Box  (available from early March 2017)

  • 2 Person Box: 2 People - 3 Meals = £33.00 (free delivery)
  • 2 Person Box: 2 People - 5 Meals = £48.00 (free delivery)
  • Family Box: 4 People - 3 Meals = £53.00 (free delivery)
  • Family Box: 4 People - 5 Meals = £73.00 (free delivery)

 

When will I be charged for my WW Smart Kitchen box?

As soon as you sign up for a subscription the WW Smart Kitchen will take a payment for the first box.

For future boxes, you are charged accordingly at 14:00pm, on the Thursday the week prior to your next delivery.

For example: if you have a delivery arriving on Friday 27th October 2017, the payment will leave your bank - Thursday 19th of October. Therefore any amendments to this delivery, including the cancelation of your subscription with us, must be done before 2pm Thursday 19th October.

You are able to hold your subscription at any point after your first box is delivered, allowing you to pick and choose when you’d like to receive your weekly box.

 

How can I update my payment details?

You can update your payment details through your WW Smart Kitchen account online.

 

Are my payment details secure?

Most definitely. Keeping your information safe and secure is of the upmost importance to the WW Smart Kitchen team.

 

How do I change my account details?

All personal details, including address and bank details, can be managed by simply logging onto your personal account page of the WW Smart Kitchen website.

 

Why isn't my promotion code working?

Firstly, please check that the code has been entered correctly and try refreshing the web page. If the issue continues, please contact the WW Smart Kitchen online chat team where one of our friendly team will be happy to assist.

 

LOGISTICS

 

What is a "flexible subscription"?

The WW Smart Kitchen's flexible subscription enables you to cancel your weekly boxes at any point within the amendment period - no hidden meanings or small print and no minimum term. You are also able to change your weekly delivery to fit in with your lifestyle. For example, if you’re going on holiday, then you can simply place your account on hold and when you’re ready, reactivate online.

Once you have placed your first order, you are able to unsubscribe the Thursday after this, from 14:00pm.  

For future boxes you are charged accordingly at 14:00pm on the thursday, the week prior to you next delivery.

You are able to make amendments to your order from 14:00pm Thursday, after you have signed up to your subscription/placed your order, until the following Wednesday 12:00 midnight.  

 

Is there a minimum subscription length?

 

The WW Smart Kitchen service is designed to work around your lifestyle and to offer flexibility and convenience, so you can control when you would like to receive your delivery. There is no minimum delivery you can unsubscribe at any time.

 

How do I cancel my subscription?

You can cancel your subscription through the WW Smart Kitchen website by logging onto your online account and unsubscribing. Customers are charged every Thursday at 14:00pm before the next week’s delivery, so if you wish to cancel the subscription you will be required to unsubscribe before that time to avoid being charged / sent an additional box.

 

Can l change my box?                                       

Once you have signed up to receive your WW Smart Kitchen subscription you will be emailed weekly to remind you to amend your box if you wish. While you are not able to amend the recipes that are in your box each week, you will be able to place your subscription on hold for any particular week or change to an alternative box if you prefer.

 

Can l change my first box?

The WW Smart Kitchen journey begins as soon as you place your order, which means that you are unable to change your first box. Although you will not be able to amend the recipes that are in your box each week, you will be able to place your subscription on hold for any particular week or change to an alternative box if you prefer.

 

Where do you deliver?

The WW Smart Kitchen team delivers to a large number of locations across the UK. You can speak with a helpful member of the team on the WW Smart Kitchen web chat to confirm whether WW Smart Kitchen is available in your area.

 

At this time WW Smart Kitchen is unable to deliver to the following locations and postcodes:

Northern Ireland; Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH14-26, PH30-41, PH49-50; Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA19-PA20, PA41-49, PA60-78, PH42-44, ZE1-3

 

When do you deliver?

The WW Smart Kitchen boxes are delivered once a week on either a Tuesday, Wednesday, Thursday, Friday or Saturday from 7:00am to 10:00pm. You are able to choose your desired day and will be allocated a drop-off time within an hour’s time frame on the day of delivery. You are given the option to leave a note for the WW Smart Kitchen delivery team at checkout, so the box is left in a safe and dry place if you are not in at time of delivery.

 

Why can't I choose my delivery time?

On the day of delivery, you will receive a text from delivery partners DPD allocating a delivery time within an hour’s time frame. The WW Smart Kitchen scheduled routes are very carefully mapped out across the UK according to the orders received. This is done to ensure that carbon emissions are low.

 

What if I am not at home to accept the delivery?

At checkout, you are encouraged to leave precise instruction on where to leave the box if you are not in. The designated place should be safe, dry and easy to find.

 

Will the contents of my box remain fresh if I'm not in to accept the delivery?

All WW Smart Kitchen boxes are cleverly insulated using unique cooling gel packs, ensuring that the box is kept chilled for up to 48 hours.

 

Can I recycle the WW Smart Kitchen packaging?

Yes, please do. WW Smart Kitchen is pro green and on a mission to reduce its carbon footprint and help the environment so please recycle all packaging in the appropriate bins.

 

If you have any further questions, please feel free to pop onto our live chat where a member of the WW Smart Kitchen team will be happy to assist.